1. Introduction

Tigris Tech Labs ("we", "us", "our") operates PRAIX, an AI-powered prospecting platform for commercial insurance professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at praix.ai and our mobile application (collectively, the "Service").

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, job title, and company name.

CRM Data: Information you enter into the platform including prospect records, contact details, activity logs, opportunities, notes, and other business data.

API Keys: If you provide personal API keys (Anthropic, Apollo.io), they are stored securely and used only to power AI features on your behalf.

Usage Data: We collect information about how you use the Service, including pages visited, features used, and interaction patterns.

Device Information: When using our mobile app, we may collect device type, operating system, and push notification tokens.

Audio Recordings: When you use Live Notes, audio is recorded, transcribed, and processed. Recordings are sent to third-party transcription services (OpenAI Whisper) for processing and are not permanently stored by us.

Location Data: With your permission, we may collect location data to provide proximity-based features.

3. How We Use Your Information

• To provide and maintain the Service
• To process AI-powered research, analysis, and recommendations
• To send push notifications about tasks, meetings, and alerts
• To improve and optimize the Service
• To communicate with you about updates and support
• To detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to power features of PRAIX:

• Anthropic (Claude AI) — AI-powered research, analysis, and content generation
• Perplexity AI — Real-time web intelligence and company research
• OpenAI (Whisper) — Audio transcription for Live Notes
• Apollo.io — Contact data enrichment
• Supabase — Database and authentication
• Apple / Google — OAuth authentication

Each third-party service has its own privacy policy governing the use of your data.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), row-level security on our database, and secure API key storage. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to access, update, or delete your personal information. You can manage most data directly through the Settings page. For data deletion requests, contact us at the email below.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Tigris Tech Labs
Email: privacy@prxcrm.com
Website: praix.ai